Frequently Asked Questions
Dr. Jackline Ngalame, DNP, is currently in network with the following insurances in the states of New York, Nevada, Florida & Washington State:
Optum
*On September 1st, the UnitedHealthCare company formerly known as Bind changed their name to Surest. For questions about this update, please refer to the Surest Website.
Aetna
Cigna: Accepted in FL, NV, NY, & WA .
Empire BlueCross BlueShield of New York
Out of Pocket Rates for Those Without Insurance
Dr. Ngalame provides remote (telepsychiatry) services, over video. We use a HIPPA compliant video software, Zoom. You will receive a link to join the meeting once your appointment has been confirmed.
You must reside in one of the following states to receive services from Dr. Ngalame:
Florida
Minnesota
Nevada
New York
Washington State
Dr. Ngalame sees children beginning at age five(5), Teens, Adolescents, Adults & Geriatric patients.
We treat a wide variety of conditions, some include depression, anxiety and panic attacks, bipolar disorder, ADHD, sleep difficulties, Binge eating disorder, Trauma & PTSD, OCD. See services Services
Please afford me at least 3 business days for prescription refills and requests for prior authorizations. If you are running low on your medications, make sure to send requests at least a week before you are out of medications.
When we establish, you are seen two weeks after if we initiate medications, and while we adjust medications, monthly. visits are individualized to meet each client’s needs.
You can cancel your appointment with advance notice (24 hours) using your patient portal. Dr. Ngalame does not overbook. Your appointment time is reserved for you only. If you cannot make your appointment, plan to cancel by giving us 24 hours’ notice or you will be charged the full fee. These fees are not covered by your insurance. Occasionally, there are times when this is beyond your control due to an emergency, please reach out to us as soon as you can by sending us a message using your patient portal account. Failure to cancel will lead to the charge of the full fee ($150 0r $300) depending on the appointment type scheduled.
We want you to be safe at all times. Please if you are experiencing an emergency seek care by going to the nearest emergency room, or calling 911 first. Once stable, you can send us a message on your patient portal or make an appointment to be seen.
Dr. Ngalame provides telepsychiatry services in the following states at this time:
